Frequently Asked Questions
Discover everything you need to know about your Sulwhasoo experience.
What makes Sulwhasoo skincare unique?
Sulwhasoo blends modern science with traditional Korean herbal medicine, utilizing our signature Ginsenomics technology and precious ingredients like Korean Ginseng to restore skin harmony and vitality.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery status in real-time.
Do you offer international shipping?
Currently, we ship to select regions globally. Please visit our shipping information page to see a full list of supported countries and estimated delivery timelines for your location.
What is your return policy for beauty products?
We accept returns for products in their original, unopened condition within 30 days of purchase. Due to hygiene standards, we cannot accept returns on items that have been used or tampered with.
Are Sulwhasoo products suitable for sensitive skin?
Yes, many of our formulations are designed to be gentle and balancing. However, we recommend performing a patch test or consulting the full ingredient list on the product page if you have specific skin sensitivities.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.